Please fill out the form below and a LegalWise representative will call you back. For any administrative enquiries such as changes to your contact details, bank account number or premium deduction date, please call 0861 555 654 Monday to Friday from 08:00 to 16:30 or visit the nearest LegalWise office during business hours – www.legalwise.co.za/contact-us/branches/ You can report a problem via the legal line LegalLine 0861 427 777 hours a day, in an agency or if you choose a lawyer, who is not on the LegalWise network, You or your lawyer must provide us with the LegalWise Claim Form (LCF) at claims@legalwise.co.za email address: customercare@legalwise.co.za Phone: 0861555321 Fax: 0864979736 For emergency legal assistance, please call 0861 427 777. Please have your LegalWise membership or ID number handy to ensure quick assistance with your call. Or contact our customer service at 086-1555-321. If we decide that a claim by you is not eligible or only entitles you to payment of a portion of your legal fees, we will notify you (with our reasons). This will be within 10 days of our coming into possession of all the information we have reasonably requested. You will then have 90 days from the date we notify you in writing if you object and disagree. LegalWise provides paralegal services in our offices, by phone or email, and will cover the legal costs of a lawyer who represents you and your family, including your spouse or civil partner and children in legal proceedings. We are committed to resolving your complaint politely, promptly and fairly. Our goal is to review and respond to your complaint with full feedback, with all decisions based on the principles of fair treatment of the customer. *Conditions and exclusions apply.
They are available in the LegalWise Membership Agreement. If you feel that LegalWise membership does not meet your needs, you may cancel it in writing during your three-month waiting period and if you have not received any benefits during this period, we will refund any rewards you have paid. Have you had any good experiences? We`d love to hear from you. To ensure that we deal with your complaint promptly and fairly, it is important that you provide us with all relevant information about your complaint, including: OMBUDSMAN FOR FINANCIAL ADVISORY AND INTERMEDIARY SERVICES (FDO) – FOR COMPLAINTS RELATED TO ADVICE FROM A FINANCIAL ADVISOR OR INTERMEDIARY Phone: 0860 324766 / (012) 470 9080 Email address: info@faisombud.co.za Fax: (012) 348 3447 If LegalWise`s Step 1 complaint does not If your satisfaction is resolved, you may submit your complaint to the competent Ombudsman, subject to his competence: The LegalWise Membership Agreement is signed by Legal Expense Insurance Southern Africa Limited Reg No 1984/010574/06. An authorized financial service provider (PSP: 17008) To notify us of your complaint, simply click on the link and complete the complaint form. You can also share your positive experiences on hellopeter, Facebook, Twitter or Google Reviews. Protect your family`s legal rights and get a lawyer by your side if you need one. Fax: (011) 726 5501 Postal address: P.O. Box 32334 Braamfontein Johannesburg 2017. Postal address: The FAIS Ombud P.O.
Box 74571 Lynnwood Ridge Pretoria 0040.