The awards recognize the best intermediaries with a proven track record of putting customers at the heart of their business. Find out who received the winner`s trophy for outstanding business results. On June 24, 2021, we announced the winners of our 10th Business Quality Awards (BQA). This was our biggest year yet in terms of submissions with over 70 submissions for our Outstanding Customer Outcome Award, which was of exceptional quality. “What the Business Quality Awards celebrate are companies that show how important it is to be customer-centric. We celebrate great business practices and honour the people who build exceptional organizations. It`s these companies and consultants that make the difference, and as we all enter a very challenging time, I think they will prove that putting customers first is also good for business. » Awarded to companies that have created an exceptional end-to-end experience for their customers over the past 12 months The call for nominations for next year`s awards is imminent. Start preparing now with our guide on how to earn a BQA. No matter where and when we celebrate, the primary goal of BQAs is to recognize and promote intermediaries who put the customer at the heart of their business. • Legal & General`s annual awards recognize companies and networks that have provided exceptional levels of customer service • Announced 16 award categories, including top employees for customer retention performance and customer excellence and outstanding client results (11-50), to be awarded to the company where the highest percentage of its protective sales were held in trust on a period of 12 months. Awarded to a company or an individual appointed by its relationship manager who has demonstrated outstanding behaviours, activities, directions or achievements of commercial quality. Ten winners announced at the Legal & General awards ceremony.
“We take advice to our customers very seriously, feedback from customers such as Feefo and protection providers is critical to measuring our continued effectiveness as a practice. We are delighted to receive this award, which demonstrates our professionalism and our desire to always place the customer at the heart of our business. » Improve your business with hands-on support from our experts. The winners of the awards, which were honoured at the event on Thursday 7 February 2019 at Legal & General`s headquarters in Coleman Street, London, are: Awarded to companies that consistently achieve low “start of cancellation form” and “forfeiture” rates. This award is given to companies that have achieved a significant improvement in retention performance (due to the decrease in “early cancellations” and “forfeiture” compared to the same period last year). Awarded to top performing companies (based on “do not continue”, “cancelled from the start”, “lapsed”, “review your data” and “privacy”). In 2020, the 2020 Business Quality Awards took place just before the pandemic began. This year, we had big plans to celebrate the 10th anniversary of the awards with our nominees and recognize all the great work you`ve done, especially given the many challenges you`ve faced. It was the first time since the beginning of the pandemic that participants met in person to congratulate facilitators who went above and beyond supporting their clients. “Although the COVID crisis is finally over, there is no shortage of new challenges. But it will also be opportunities to develop better, stronger stores that meet what our customers really need,” said Bernie Hickman, CEO of Legal & General Retail.
“We created BQAs to recognize intermediaries where the customer comes first,” says Julie Godley, interim director of Intermedi. Awarded to companies with the best re-employment rate using our electronic early warning system to ensure their customers are insured for life. Launched in 2011, the BQAs celebrate consultants and companies in the protection industry who have gone out of their way to help their clients by providing exceptional customer service and maintaining their business. To learn more about these awards or how the Distribution Quality Management team can help your business, email: LGIBusinessQualityAwards@landg.com This year, the insurer received a record number of submissions for its Outstanding Customer Outcome Award, which recognizes companies that have created an exceptional end-to-end experience for their customers over the past 12 months. With contributions from companies that show how they have adapted to the big challenges that 2020 has brought. A total of 75 companies submitted bids in this category, with a higher bid calibre than ever before.